Terms of Service

1. The service

Relco provides an AI front desk for med spas and aesthetic clinics. It answers calls, texts, WhatsApp and social messages, qualifies leads, and books consults into your scheduling software. The service is operated by Relco Digital ("Relco", "we", "us"). "You" means the clinic or person using the service.

2. Eligibility and accounts

You must be at least 18 and authorized to enter this agreement on behalf of your business. You are responsible for your account, your login credentials, and the activity that happens under your account. Tell us promptly at hello@relcoai.com if you suspect unauthorized use.

3. Your responsibilities

• Provide accurate, current business information, and keep your treatment, pricing, and hours details up to date.
• Obtain and maintain all consents required to contact your customers by call and text, and to connect the phone, booking, and social accounts you link.
• Use the service lawfully and in line with our Acceptable Use Policy and Messaging Terms.
• Handle the clinical care, follow-up, and any regulated communications that fall outside Relco's scope.

4. Plans, fees, and billing

Current plans and prices are shown on our pricing section, in US dollars:

• Text-Back - $197/mo (USD) plus a one-time setup fee.
• AI Front Desk - $497/mo (USD) plus a one-time setup fee.
• Reviews & Reactivation add-on - +$300/mo (USD).

Subscriptions renew automatically each billing period until cancelled. Annual prepaid plans are billed up front. Setup fees and usage-based carrier or messaging charges are non-refundable. Fees are exclusive of taxes, which you are responsible for where they apply. We may change pricing on renewal with notice; founding-clinic pricing is honored for its stated lock period.

5. Money-back guarantee and cancellation

New subscribers may request a refund of the first month's subscription fee within 30 days of going live if the service is not a fit. Setup and third-party pass-through charges are excluded. You can cancel any time; cancellation stops future renewals and takes effect at the end of the current billing period. We do not pro-rate partial periods unless required by law.

6. Intellectual property

Relco, its software, brand, and content are owned by Relco Digital and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You keep ownership of your business content and customer data; you grant us the rights needed to operate the service for you. You may not copy, resell, reverse-engineer, or build a competing product from the service.

7. Third-party services

Relco connects to tools you choose - booking software, phone carriers, messaging platforms, and payment processors. Your use of those tools is governed by their own terms, and we are not responsible for their availability or actions. You authorize us to access them only as needed to deliver the service.

8. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that the AI will answer every message perfectly. Relco is a scheduling and qualification tool, not medical, legal, or compliance advice.

9. Limitation of liability

To the fullest extent permitted by law, Relco and Relco Digital will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three months before the claim arose.

10. Indemnification

You agree to indemnify and hold Relco and Relco Digital harmless from claims arising out of your use of the service, your content, your clinical care, your communications with customers, or your breach of these terms or of applicable law (including TCPA and healthcare regulations).

11. Suspension and termination

We may suspend or end access if you breach these terms, fail to pay, or use the service in a way that risks harm, abuse, or legal exposure. On termination, your right to use the service stops; we will make reasonable efforts to let you export your data for a limited period before deletion.

12. Governing law and disputes

These terms are governed by the laws of [GOVERNING LAW JURISDICTION], without regard to conflict-of-law rules. The parties will try to resolve disputes informally first; unresolved disputes are subject to the courts or arbitration of [GOVERNING LAW JURISDICTION].

13. Changes

We may update these terms as the service evolves. We will revise the "last updated" date and, for material changes, give notice through the service. Continued use after an update means you accept the new terms.

14. Contact

Questions about these terms? Email hello@relcoai.com or message +92 323 798 9871. Relco Digital, [BUSINESS ADDRESS].